Warning: Creating default object from empty value in /homepages/17/d427087654/htdocs/wp-content/themes/merchant/functions/admin-hooks.php on line 160

Volunteer Opportunities

Distress Centre Crisis Line

Distress Centre of Niagara provides a free, confidential telephone support service, utilizing highly skilled volunteers, to assist anyone in need in the Niagara Region. Volunteer crisis workers listen to callers’ concerns, assist callers with solving their own problems, provide information and referrals where appropriate and intervene in life threatening situations.

Mental Health and Addictions Access Line

The Mental Health and Addictions Access Line is the first point of access to mental health and addiction services for adult residents of Niagara.  Volunteers provide immediate support and explore services with the caller to find the most appropriate fit.  Once that is determined, a referral can be made.

 Additional training relative to the protocols established with the sixteen service partners within the network will be required before  starting on the Mental Health and Addictions Access Line.

Ontario Online & Text Crisis Services (ONTX)

ONTX is part of a collaboration that provides support to anyone in need across Ontario.  This program is offered from 2pm-2am daily for anyone who is in need of support but aren’t able to or perhaps aren’t comfortable with verbal communication. Via online or text chat, volunteers for this program provide visitors with emotional support, help manage crisis situations, provide appropriate information when needed and intervene in life threatening situations.  

Bingo Volunteer 

As a representative of Distress Centre Niagara, a Bingo Volunteer would be expected to attend pre-scheduled gaming events at the local Gaming Centre.  While attending, the volunteer would be responsible for greeting and welcoming individuals and providing information about the agency should the patron ask.  The intention is create a fun, active and welcoming environment.  Other responsibiltes include keeping the hall tidy and potentially calling back winning bingo cards.


Please contact the Distress Centre Niagara for an additional volunteer informational package

Application Form

If interested in volunteering, you can apply by downloading the PDF application and returning the completed form to the address to the right or chose the Online Application form tab found here.

Download Application Form Complete On-line Volunteer Application Form Complete On-line Bingo Volunteer Application Form

Mailing Address:

Distress Centre Niagara
3250 Schmon Parkway, Unit 9
Thorold, ON L2V 4Y6


(905) 682-7959
Attn: Coordinator – Volunteer Services


  • You give comfort to people who think no one cares enough to listen
  • You know you are making a difference in someone’s life
  • You learn skills which will benefit you in all your future relationships – personal & professional
  • You will gain valuable knowledge of the supports offered in the Niagara Region
  • you will be a key team player to the service of Distress Centre Niagara – a well trained, dedicated volunteer without whom many people would be unable to cope under today’s pressures

 To Volunteer

  • We are looking for good listeners who are caring and non-judgemental.
  • You will be asked to provide appropriate references and a current Police Clearance Form (form provided at training)
  • You will be asked  to complete a minimum of 21 hours of classroom training
  • Upon completion of classroom training, new volunteers will complete 2 supervised telephone shifts (4 hours each) to help them prepare to work on their own.
  • Volunteers participate in various interviews after completion of training process to ensure their comfort and ability.
  • Volunteers are required to commit to  a minimum of 16 hours a month.
  • Complete the application package provided.
  • We ask that volunteers not be under any undue stress in the past two years
  • Volunteers must be 18 years of age or older.

Minimum Time Requirements

Every Distress Line Volunteer Responders  must fulfill the following minimum time commitment:

  • Regular Commitment: A total of 192 hours of service on the crisis lines (16 hours/month) to be completed within a one year period from the completion of training process
  • Fast Track Commitment: A total of 144 hours of service on crisis lines (12 hours/month)  to completed on weekends only.
  • If a reference is desired, then it is mandatory that each volunteer complete no less than 12 overnight shifts (11:00p.m.- 7a.m.) or two split overnight shifts (one being 11pm-3am and the other 3am-7am) within the one year period

Distress Line Training Dates:

New classes begin:

March 10, 2020

ONTX Training Dates:

New classes begin:

April 27, 2020

Mental Health and Addictions Access Line Training Dates:

New classes begin:

dates to be announced shortly