• Back to Volunteers
• Application Form
• Benefits
• Requirements
• Responsibilities
• Training Dates

Responsibilities

• Complete initial training process and subsequent interviews, as necessary.
• Listen to distressed callers - support and refer, according to Distress Centre Niagara policies and procedures.
• Provide a friendly and compassionate ear to those callers who require someone to "just listen".
• Help callers identify and define for themselves the problem areas that are causing difficulty.
• Stay objective and focused on the callers' situation so that the caller is able to release distressing emotions.
• Participation in skill development seminars & workshops provided by Distress Centre on topics relevant to volunteer crisis workers.